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Frequently Asked Questions

  • "Do you have certification?" - Yes. Cleaning professionals at SouthWest Suds Cleaning Inc. are Certified Custodial Technicians (C.C.T.). The certification program with CMI/ISSA ensures that our cleaning professionals are educated properly and enables them to excel in residential and commercial cleaning tasks. The required recertification that is part of the program makes sure that we stay current with Standards and Best Practices in the industry.
  • "Are you bonded?" - Yes. SouthWest Suds Cleaning Inc. is carrying Bonding insurance.
  • "What areas do you serve?" - We provide services in the greater Edmonton area, within 1 hour driving distance. We don't charge travel fees.
  • "Do you charge by the hour?" - We offer both an hourly rate (1 hour minimum per booking) and we offer flat rates based on the square footage of the home. Usually we base our quotes on the size of the home. Sometimes hourly rates make more sense if you wish not to clean the entire home, or simply if you wish to cap the spending at a certain amount.
  • "Do you bring chemicals and vacuum?" - We usually bring our own chemicals, vacuums, ladders and tools. If you would like us to use yours only, we will be happy to do so. We use a carefully chosen selection of regular, commercial and eco-friendly cleaning products.
  • "What vacuums do you use?" - We use vacuums by Dyson. The vacuums perform excellent on carpet and hard floors and are great to remove pet hair. The vacuums use "Hepa filtration" and are "Certified Asthma and Allergy Friendly™ by the Asthma Society of Canada" (dysoncanada.ca, 2017).
  • "Do you offer carpet cleaning?" - Yes, we clean carpets for move-out/-in services and also for just the regular maintenance of your carpets. We offer hot water extraction of carpets. We use compact professional machines by Esteam Cleaning Systems. A powerful pump will inject the hot cleaning solution into the carpet and the powerful vacuum will suck up the dirty water and soil. 
  • "Do I need to be there while you clean?" - No, you don't need to be there. Some clients stay in the beginning to give us access, some clients leave a key for us, and some clients choose to give us a key to keep. You are welcome to stay while we clean.
  • "What forms of payment do you accept?" - We accept credit cards, debit cards, Apple pay, cash, cheque and interac email transfer. Payment is due at completion of the cleaning.
  • "Who will be cleaning our house?" - We are certified cleaning professionals and we will send a team of two to four cleaners.
  • "Are you with the Better Business Bureau (BBB)?" - Yes, SouthWest Suds Cleaning is a BBB Accredited Business.

SouthWest Suds Cleaning Inc. BBB Business Review

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